Return Policy

Return & Refunds Policy:

Thank you for shopping at North Bear Japanese Kitchen Knife.

If you are not entirely satisfied with your purchase, we're here to help:

Returns: You have 14 calendar days to return an item from the date you received it, return should be complete in 21 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Free Returns: Free returns allow customers to return items they've purchased without incurring additional return shipping costs. This policy is often used to enhance customer satisfaction and provide reassurance when making online purchases, especially when customers are unsure about the fit or quality of the product.

How To Return Your Item:

If you have any questions on how to return your item to us, please complete the form of Return.